Website Not Sending Contact Form Emails

What This Means

If your contact form submissions are not arriving in your inbox, it’s usually related to email delivery settings.

This can happen because:

• The website email system is not authenticated

• Emails are being flagged as spam

• Your inbox storage is full

• The recipient email address was entered incorrectly

What You Can Check

• Check your spam/junk folder.

• Make sure your mailbox is not full.

• Confirm the form is sending to the correct email address.

What To Do Next

Email delivery issues usually require configuration adjustments.

Please log a ticket and we will be happy to assist you.

Issue

Form submissions are not arriving in your inbox.

Cause

Most hosting servers block PHP mail or emails fail authentication.

Resolution

Recommended Fix: Use SMTP

1. Install an SMTP plugin (e.g. WP Mail SMTP).

2. Connect it to:

   • Google Workspace

   • Microsoft 365

   • Your domain email account

3. Authenticate the email account.

4. Send a test email inside the plugin.

This resolves 90% of email delivery issues.

If you need help configuring SMTP correctly, log a ticket and we will be happy to assist you.